Effective Date: January 2025
Comprehensive Spine and Joints ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal and health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws. This Privacy Policy describes how we collect, use, disclose, protect, and retain your information when you visit https://orthospine-md.com/ (the "Site") or communicate with us by phone, SMS, email, or other means.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, mailing address, and identifiers.
Usage Data: IP address, browser type, device information, location data, and Site interactions.
Communication Data: Content of SMS, email, and phone communications.
2. Use of Information
We use the information to:
Provide and improve our services;
Schedule and manage appointments;
Send appointment reminders and service-related messages;
Inform you of new services or promotional offers (with your consent);
Respond to inquiries and customer support requests;
Comply with HIPAA and other legal requirements.
3. HIPAA Compliance
We comply with the HIPAA Privacy Rule, Security Rule, and Breach Notification Rule. We protect your PHI using administrative, physical, and technical safeguards, including encryption, access controls, secure data storage, and staff training.
We only disclose PHI for purposes permitted by HIPAA, such as treatment, payment, and healthcare operations, or when you authorize us in writing. We limit disclosures to the minimum necessary information as required under HIPAA.
If a breach of unsecured PHI occurs, we will promptly notify affected individuals and the U.S. Department of Health and Human Services (HHS), as required by the HIPAA Breach Notification Rule.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve the performance and functionality of our Site. Non‑essential cookies are only used with your consent. You may adjust your cookie preferences at any time through the settings on our Site.
If cookies or tracking technologies may collect or transmit PHI, we only enable those technologies after we have executed a Business Associate Agreement (BAA) with the service provider and obtained your authorization. If a vendor does not agree to a BAA, we remove or disable the tracking technology.
5. Sharing of Information
We may share your information with:
Service Providers that assist with appointment scheduling, communications, or Site analytics (only under HIPAA-compliant Business Associate Agreements);
Healthcare Professionals involved in your care;
Regulatory Authorities as required by law;
Other Parties only with your explicit authorization.
We do not share or sell your information for third‑party marketing purposes.
6. SMS and Email Communications
By providing your phone number or email address, you consent to receive communications from us. Message frequency may vary and message and data rates may apply. All SMS and email content relates to our services, updates, and promotions.
You may opt out of SMS communications at any time by replying “STOP” to +1 844‑488‑0011. You may opt out of email by clicking the “unsubscribe” link included in any marketing email.
7. Data Security
We implement reasonable safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure access controls, firewalls, monitoring, and regular staff training.
8. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law and HIPAA regulations.
9. Your Rights
You have the right to:
Access and review your PHI;
Request corrections to inaccurate information;
Request a copy of your health records;
Request a list of disclosures of your PHI;
Withdraw your consent to communications;
Request deletion of your information, where permitted by law.
To exercise any of these rights, please contact us at +1 844‑488‑0011 or via the contact form on our Site.
10. Changes to This Policy
We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site or communications with us constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our compliance practices, please contact:
Comprehensive Spine and Joints
Phone: +1 844‑488‑0011
Website: https://orthospine-md.com/
12. Our Terms & Conditions are mentioned at